Frequently Asked Questions

Here are the questions we get asked most often about our web design courses and sessions.

1. 1

   How does booking a project with you actually work?

   You get in touch with a short description of what you need, and we arrange a call or a site visit to look at your business and any existing pages. From there we send a written fixed quote, and once you agree it, we book the project into our schedule.

2. 2

   When do I pay for the work, and how?

   Payment is due once the site is finished and you have seen it working, and we take payment by bank transfer or cash on completion. We do not ask for anything before the quote is agreed in writing.

3. 3

   What if I need to cancel or move my booking?

   Let us know as soon as you can. If work has not started yet, we simply free up the slot for another client. If design work is already underway, we will talk through what has been done and agree a fair way forward before anything further is billed.

4. 4

   Who will actually be working on my site, and what happens after it goes live?

   One named specialist from our team runs your project from the first call through to handover, so you are never passed between strangers. Once the site is live, small fixes or tweaks within the first 30 days are included, no extra charge.