Cancellation & Refund Policy
You can cancel or reschedule a booked course, workshop or session, subject to the notice below.
Cancellation window
Cancel by phone or email at least 24 hours before the agreed start and nothing is charged. Cancel later and we may bill for materials already bought on your behalf, as listed in the quote.
Rescheduling
Rescheduling costs nothing. We'll offer you the nearest open slot within one business day.
When you're owed a refund
You're owed a full refund if we cancel, if we can't deliver what we agreed, or if the result doesn't match the quote and we can't put it right within a reasonable time.
- Full refund if you cancel more than 24 hours before a session or the course start date
- Rescheduling to a later date is free with any amount of notice, subject to availability
- No refund for missed sessions without prior notice
- Corporate training cancelled within 48 hours of the agreed date may be charged in part to cover reserved time
How to ask for a refund
- Email or call us to say you want to cancel or reschedule
- We confirm whether a refund or a new date applies
- Refunds are sent to the original payment method or account within a few working days
Timeline
Refunds are processed within five working days of confirming the cancellation.
Questions about this policy
Write to [email protected] or call +44 121 789 8897 during Mon-Fri 08:15-16:00, break 12:15-12:45. We answer every request within one business day.
- Merchant
- Webframe Studio Studio Ltd.
- Registered address
- 112 Bradford Street, Digbeth, B12 0NS, Birmingham, United Kingdom
- [email protected]
- Phone
- +44 121 789 8897
- Working hours
- Mon-Fri 08:15-16:00, break 12:15-12:45
- Registration
- Company No. 06073696